Please note that from 1 April 2017 Northbrook College and City College Brighton have merged and become the Greater Brighton Metropolitan College. This will provide new, exciting opportunities for both our staff and students, building on our shared values of ambition, diversity, inclusivity, community and creativity.
Greater Brighton Skills Co - Contact Centre Operator (WEX Employer Liaison)
Greater Brighton Skills Co. has been created as part of a collaboration between City College Brighton and Northbrook College to promote and market a full suite of work related training.
18.5 hours per week
Based at the Worthing, Liverpool Gardens Campus
Interviews will be held on 1 August 2018 (am)
We are seeking to appoint a Contact Centre Operator to support the Contact Centre’s monthly Work Experience (WEX) placement targets in respect of all college curriculum areas by adopting a range of communication methods including, but not exclusively, website or telephone enquiries, online networking and marketing activities.
You will be providing a day to day system maintenance service on the employer CRM (Customer Relationship Management) system ensuring records are accurate and updated on a timely basis and regularly liaising with the college’s WEX Coordinator team in order to provide an efficient and effective WEX service to both college students and employer clients.
You will require a good level of education to at least level 2 (5 GCSEs) or level 3 (A-levels) with significant previous customer service experience preferably within a contact centre environment. You will require the ability to confidentially work on your own initiative and should have excellent IT skills with the ability to interrogate and update CRM databases. You also need excellent communication and telephone skills and have good organisational and time management skills.
For further details of this role please click on the Job Description above.
Please note that we do not accept CV applications and you must complete our online application form to be considered for this position.